Career Pathways Case Manager, Multiple Positions

** This is a temporary grant-funded position through 6/30/2020. **


The Career Pathways Case Manager (CPCM) provides social services to Adult Learning participants through direct assistance and referrals with a focus on reducing barriers to employment, education and training. Provides educational and career counseling to participants so they develop long-term career goals; understand key steps and immediate next steps to transition to postsecondary education and/or employment. This counseling includes referral to internal and external adult education (ESOL, ABE, and HSE), workforce development programs, job training, job placement services, and higher education. Creates and maintains case files and case notes, as well as all resources and referrals; and is responsible for the overall operations of career pathways case management under the Library’s WIOA grants.  Manages and coordinates all aspects of Adult Learning participants attaining social services, employment, education, and training outcomes. Responsible for social support services, providing internal and external referrals, tracking progress, collecting data and documenting outcomes for reporting purposes.  Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, cultural competence, professionalism, and participates in continuing education activities to remain knowledgeable in area(s) of expertise and to meet changing participant needs.

  • Identifies, predicts and mitigates barriers to self-sufficiency including economics, education, and employment.  
  • Works with participants to achieve educational, workforce and economic goals, enabling participants to access educational and employment services.
  • Evaluates, analyzes and reviews participant information and coordinates a centralized intake process.
  • Coordinates participant needs assessments and creates educational and employment goals documenting participant progress from beginning, middle and end of each session.
  • Determines social service needs, screens for benefits, assists with applications and makes referrals as necessary.
  • Provides individualized case management services and support to participants.
  • Assists individuals with navigating complex systems including healthcare, social services, education and financial systems.
  • Facilitates ongoing support to provide short-term interventions.
  • Tracks internal and external referrals.
  • Responds to participants’ needs for mental health, substance use, behavioral, housing, financial and other social services. 
  • Bridges the gap between immediate social needs and access to resources. 
  • Conducts appropriate social and educational workshops to provide general and situational-specific information to participants.
  • Works with internal department and external organizations to provide workshops on topics not within case manager’s areas of expertise.
  • Ensures that accurate participant records are maintained in a timely manner, including completing detailed case notes and maintaining current documents.
  • Documents and tracks all interactions with participants through case notes and other tools according to timelines set by supervisor and/or funding specifications.
  • Follows up with participants on a regular basis to assess progress on goals and records participant outcomes in appropriate systems.
  • Maintains program statistical data as required by funding requirements and program standards.
  • Manages the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting.
  • Solicits community resources and maintains database of partnership agencies/ organizations.
  • Cultivates strong community-based partnerships with organizations that can serve as referral partners to meet the needs of participants.
  • As appropriate, attends community meetings, special events and other social collaborative opportunities to develop and maintain those partnerships.
  • Follows up on referrals to ensure participants’ needs are met.
  • Based on the needs of participants, makes referrals to partner organizations, documents those referrals in case notes and follows up with participants and organizations to make sure participants’ needs are met and that their desired outcomes are being achieved.
  • Performs other duties as required.

The schedule for this position will include Saturdays and evenings as required.


  • Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services or a related field is required.
  • At least 1 year of case management, workforce development, educational counseling or other relevant experience is required.
  • Experience working with adults and families or social service agencies.
  • Must be able to work with a diverse population. 
  • Must be proficient with Microsoft Office and databases such as MS Access, ASIST, etc.
  • Must be able to effectively multitask and maintain a high level of customer service skills.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hallmarks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.
Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).


Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “Career Pathways Case Manager - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.