Director of Community Library Services


Reporting to the Chief Librarian and Senior Vice President, the Director of Community Library Services develops and implements organizational library service goals to deliver quality public library services. 

  • Directly carries organizational program/service goals and initiatives for implementation to approximately 30 community libraries. 
  • Directly carries individual community library needs to appropriate Queens Library service departments.
  • Leads the team in the successful implementation of the Library’s strategic plan.
  • Sets specific, measurable, achievable, results-oriented, and time bound service and program goals unique to each individual library assigned, within a framework of organizational goals and objectives. 
  • Ensures community library managers meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations. 
  • Plans, organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for each of approximately 30 community libraries.
  • Oversees the use and allocation of staff, budget, and other resources.
  • Ensures effective communication and collaboration between community library staff and all other library departments, as well as with customers and community agencies and groups.  
  • Oversees the coordination of renovations, closings and emergency facilities’ needs.
  • Spends at least 50% of time in the field.
  • Interprets, communicates, and reinforces the vision of customer satisfaction and services for the public in alignment with the Library’s mission statement, values, and strategic directions. 
  • Motivates, coaches, and mentors staff for successful delivery of high quality customer experience. 
  • Leads, coaches, supervises, and manages the performance of the community library managers. 
  • Collaborates with the Human Resources Department to identify and recruit new talent to the organization.
  • Encourages the continuous professional development of staff and conducts regularly scheduled performance management plans (PMP’s). 
  • Performs other duties as required.

The schedule for this position will include evenings and Saturdays.


  • An ALA accredited Master’s Degree and a New York State Public Librarian’s Certificate required. 
  • A minimum of five years of library management experience required.
  • Must be a strategic and innovative thinker with good judgement and ability to problem solve.
  • Demonstrated experience in collection development. 
  • Ability to communicate effectively, both written and orally, and exceptional interpersonal skills.
  • Strong organizational skills and ability to multi-task.
  • Must be a team player with a collaborative work approach and ability to build relationships both internally and externally required.
  • The ability to lead by example, inspire staff and promote enthusiastic teamwork.
  • Must have a valid driver’s license.


  • At least two years of experience with responsibility for multiple public libraries highly preferred. Experience in a large library system, consortium or state library preferred.

Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

TO APPLY:  Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “Director of Community Library Services - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.