Employment Counselor

** This is a temporary grant-funded position through 6/30/2019. **


The Employment Counselor facilitates and supports customers in their job search and career development through providing various workshops, programs and trainings.  Programs include workshops, individual counseling, referrals, research, computer training, and general library services. In addition to general job search and career development services, this Employment Counselor will focus on meeting the workforce development training needs of new immigrants and ESOL students.

  • Provides customers with direct training and assistance with job searches. Conducts job search training needs assessments and assesses customers’ job search skills using JobMap and other tools. Facilitates computer training that allows job seekers to enhance their skills and employability.
  • Plans and implements classroom training, electronic learning and hands on labs. Facilitates job readiness training using the established curriculum outlines.
  • Develops and implements new job readiness training services to address community needs including, but not limited to, financial literacy workshops, budget management and soft skills.
  • Develops and implements exercises/tests to evaluate participants’ knowledge of the material presented. Meets one-on-one with clients to prepare a resume for each client. Ensures that all clients develop a job readiness portfolio.
  • Assists job seekers in practicing mock interviews and preparing references. Develops resources for securing proper attire for interviews and employment for low-income job seekers. Tracks customer attendance in all services using provided tools. Assists in the development of JobMap and other tools to measure the impact of the job readiness training program on job placement.
  • Prepares regular reports according to specifications set by the JBA Manager. Participates in outreach activities with special attention paid to continuously developing and refining the job readiness services of the JBA program in Jamaica.
  • Employment Counselors must also consistently demonstrate the following competencies when performing the above responsibilities, including but not limited to: flexibility with daily responsibilities, teamwork, reliability, customer service orientation and information seeking to continuously improve job readiness training. Performs other duties as assigned.


  • Bachelor’s Degree in Education, Social Work, Sociology, Psychology or related field required.
  • Must have experience and/or training in working with immigrants and ESOL students. TESOL certification preferred.
  • One (1) or more years of experience in job readiness or workforce development required. Experience in developing and delivering instructor-led and interactive workshops is necessary.
  • Experience in MS Office Suite software (Word, Excel, and PowerPoint). Excellent presentation skills. Strong verbal and written communication skills; Good networking and team building skills. Detail oriented, flexible and a self-starter. Basic knowledge and experience serving a diverse population. Good organization and administrative skills including experience with tracking program attendance and preparing reports.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect's Building of the Year (Queens Library at Glen Oaks).

TO APPLY:  Please email your resume and cover letter to: QLcareers@queenslibrary.org and reference “Employment Counselor, Floating – QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.